Grievance Officer
Version 1.0 · Effective 29 October 2026 · Last updated 29 October 2026
This page explains how to raise a complaint with Suhep, including complaints under India's Information Technology Rules, 2021 and the Digital Personal Data Protection Act, 2023.
1. Who to contact
Grievance Officer, Hostao L.L.C (operator of Suhep). Email: grievance@suhep.com. Postal address: Hostao L.L.C, 30 N Gould St, Ste 4000, Sheridan, Wyoming 82801, USA.
2. What you can raise
Complaints about how we handle your personal data, requests to access, correct or erase your data, withdrawal of consent, concerns about content or conduct on Suhep, billing complaints that support could not resolve, and any other issue with our service.
3. How to file a grievance
Email grievance@suhep.com with the subject "Grievance". Include your name, the email address on your Suhep account (if you have one), a clear description of the issue, any ticket number, and screenshots or documents that help. We may ask you to confirm your identity before we act on a data request.
4. Our timelines
We acknowledge every grievance within 24 hours and aim to resolve it within 15 days of receipt. If we need more time, we will tell you why and when to expect an answer.
5. If you are not satisfied
If you are not satisfied with our answer, reply to the same email thread and the matter will be reviewed again by a senior member of the team. You also have the right to complain to the data protection authority where you live, including the Data Protection Board of India for users in India.
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