Answers grounded in your knowledge base
Customers get a reply written from your published articles and the conversation so far, with the source article shown.
AI customer support software
Suhep AI Customer Support Software
Suhep is AI customer support software by Hostao LLC. It answers common questions from your own knowledge base and hands everything else to your team, with the whole conversation attached.
Free forever planNo credit cardPaid plans from ₹499/mo
In daily use: the support chat on hostao.com runs on the Suhep widget.
- Live chat
- Website widget
- Tickets
- Knowledge base
- Human handoff
- GDPR DPA
Why teams switch
The same questions, every day. Your team deserves better work.
Most support time goes to questions your help articles already answer. Suhep takes those, so people can handle the cases that need a person.
Without Suhep: The same setup and billing questions fill the inbox every day.
With Suhep: Common questions are answered from your help articles, right away.
Without Suhep: Customers wait for office hours for a simple answer.
With Suhep: Chat and the widget answer around the clock; people pick up the rest.
Without Suhep: Handoffs lose the context, so customers repeat themselves.
With Suhep: Every ticket carries the full conversation to the right person.
Without Suhep: Urgent tickets sit unseen until someone notices.
With Suhep: SLA targets and routing rules flag urgent work before it is late.
How it works
From signup to AI-assisted support
Your content first, then answers, then the cases your team should see.
- 1
Add your content
Paste your website URL or write help articles. Suhep builds its answers from them.
- 2
Add the chat widget
Copy one script tag into your site. Customers can chat or open a ticket.
- 3
Answer or hand over
Supported questions get an answer. Uncertain or sensitive ones become tickets for your team.
Live preview · no signup
See Suhep answer from your own website
Paste your website URL and preview how Suhep can help shape your AI support agent.
What you get
AI that assists resolution, not just article search
Suhep reads your knowledge base and the conversation so far, then answers what it can. When it isn't sure, it opens a ticket for your team instead of guessing.
Human handoff with context
Billing, account, sensitive and uncertain requests go to a person as a ticket, with the conversation attached.
One inbox for email, chat and tickets
Email, live chat, widget tickets and knowledge base answers in one workspace.
Routing rules and SLAs
Response targets, priority routing and SLA alerts, so urgent tickets never sit unseen.
Explore SLA managementKnowledge base and chat widget
A built-in help centre, plus a chat widget you add to your site with one script tag.
<script src="https://suhep.com/widget.js" data-org="your-company" …></script>
Who it's for
Built for small teams that answer a lot of customers
Online stores
Answer delivery, returns and payment questions from your policies. Refunds and order changes go to a person.
SaaS and apps
Turn your docs into instant setup answers, and send bugs and account issues to your team as tickets.
Hosting and agencies
Run a branded help centre on your own domain (Pro and above) and keep client conversations in one inbox.
Service businesses
Capture enquiries from your website as tickets, with phone and timeline, so nothing gets lost in email.
Safe by design
AI that knows when to hand over
Automation helps where it is safe. Everything else reaches a person.
- Answers from your contentReplies are written from your knowledge base and the current conversation, not from guesswork.
- People handle the risky casesBilling, account, sensitive and uncertain requests always go to your team as a ticket.
- You decide what goes liveChannels, routing rules and automations are switched on only when you are ready.
Pricing
Simple pricing. No surprises.
Plans include a team, not a price per seat. Start free, upgrade when you're ready.
Free
For small teams getting started
₹0/mo
- 1 agent
- 100 tickets/mo
- Email support
Pro
RecommendedFor growing businesses
₹999/mo
- 5 agents
- Unlimited tickets
- AI + Live Chat
Business
For teams that need everything
₹2,499/mo
- 15 agents
- WhatsApp and Instagram set up with our help
- Automations + SLA
Starter, Enterprise, other currencies and the full feature table are on the pricing page. Compare all plans
FAQ
Frequently Asked Questions
Is Suhep really free?
Yes. The free plan includes 1 agent, 100 tickets a month and email support. No credit card and no time limit.
How does the AI work?
Suhep searches your published knowledge base and the conversation so far, then drafts an answer. If it is not confident, or the request is about billing, account access or something sensitive, it opens a ticket for your team instead.
Can I use my own domain?
Yes, from the Pro plan upward. We verify your DNS and HTTPS before the custom domain goes live.
How is this different from Zendesk?
Suhep is built for smaller teams: AI answers from your own content, a clear handoff to people, and plans that include several agents instead of charging per seat.
What channels are supported?
Email, live chat, the website widget and tickets work out of the box. WhatsApp and Instagram are set up with our help on eligible plans.
Can I migrate from my current tool?
Often, yes. Send us an export and we will check the format, what data moves, and how we will confirm nothing was lost, before anything is transferred.
Answer customers sooner. Give your team the context.
Free forever plan included. No credit card required.