Product Roadmap

Live conversation storage for SMS, calls, and tasks

Persist real inbound/outbound SMS, call events, missed calls, voicemail status, AI summaries, owner assignments, and task state into the Suhep workspace instead of showing static proof rows.

Customer number self-serve onboarding

Let customers request or connect their own phone number/sender with business profile, compliance state, webhook setup, smoke tests, billing, and final activation approval.

Unified SMS, WhatsApp, and Instasent send lanes

Unify SMS/WhatsApp/Instasent sending rules with templates, consent checks, brand line selection, fallback channel logic, and admin approval controls.

Voice, voicemail, and call recovery workflows

Add voicemail handling, call detail view, missed-call recovery automation, safe recording policy controls, and customer-visible call history.

Quo-style chat inbox and call workspace

Rebuild the communications page into a true three-pane chat/call workspace with conversation list, selected thread, composer, call log, tasks, filters, unread/unresponded states, and per-inbox actions.

Communications command center

Built the Suhep admin communications center for phone line lines, inbox proof, call proof, templates, routing, webhooks, costs, and customer number orders.

Customer profiles and AI intelligence layer

Added Quo-inspired customer profiles, linked numbers, customer activity, AI next actions, urgency scoring, intent detection, compliance guardrails, routing policy, and admin command queue.

Suhep rebrand and canonical domain cutover

Completed the Suhep brand cleanup, canonical domain setup, app domain routing, and customer-safe support surfaces.

Communications left menu with quick access

Added direct left-menu access for Phone Inbox, Calls, Customer Profiles, AI Intelligence, SMS/Templates, Phone Numbers, Webhooks/API, and Customer Orders.

Admin readiness and support activation cleanup

Added readiness/admin surfaces for activation status, support routing, checkout cleanup, and operator confidence before scaling customer workflows.

Google OAuth login repair for Suhep app

Fixed the Google OAuth redirect mismatch for the renamed Suhep customer data project so admins can sign in reliably.

Back-dated public roadmap cleanup

Replace stale placeholder roadmap items with actual Suhep shipped, in-progress, and planned work using accurate historical dates and target labels.