Simple pricing, no surprises
Start free, then upgrade with secure Razorpay checkout or guided activation as your workspace grows.
Prices shown in INR. You can switch currency above.
Secure payment via Razorpay
Secure payment via Razorpay
Secure payment via Razorpay
How we price
Many helpdesks charge for every agent, every month. Suhep plans include a team: Pro is ₹999/mo for 5 agents. Add people without the bill climbing each time.
Plan comparison
See exactly what's included in each plan
| Feature | Free | Starter | Pro | Business | Enterprise |
|---|---|---|---|---|---|
| LimitsAgents | 1 | 2 | 5 | 15 | Unlimited |
| LimitsTickets / month | 100 | 500 | Unlimited | Unlimited | Custom |
| AIAI responses / month | 50 | 200 | 500 + BYOK | 2,000 + BYOK | Custom |
| Knowledge base | 50 articles | 100 articles | Unlimited | Unlimited | Unlimited |
| ChannelsEmail | Included | Included | Included | Included | Included |
| Live Chat | Not included | Included | Included | Included | Included |
| Not included | Not included | Guided review | Guided setup | Custom rollout | |
| Not included | Not included | Not included | Setup review | Custom rollout | |
| AutomationAutomations | Not included | Basic routing | Basic routing | Reviewed setup | Custom review |
| BrandingCustom Domain | Not included | Not included | Included | Included | Included |
| Remove Branding | Not included | Not included | Included | Included | Included |
| AccessAPI Access | Not included | Not included | Not included | Review required | Custom review |
| SSO | Not included | Not included | Not included | Review required | Custom review |
| SupportSupport | Community / email | Standard | Priority | Priority | Dedicated |
FAQ
No hidden fees, no confusing tiers
Yes. The Free plan is available without a credit card so teams can validate the support workflow before upgrading.
Suhep can route the ticket to a human, attach the relevant context, and keep the escalation path visible instead of guessing.
WhatsApp setup is available as a guided/reviewed channel path on eligible paid plans. Activation depends on sender, compliance, and workspace readiness.
Yes. Suhep can be positioned as a migration path from tools such as Zendesk, Intercom, or Freshdesk.
Yes. Custom domains are included from Pro upward.
Public pricing supports monthly or annual billing views. Annual pricing is presented as a 20% savings model where supported.
Suhep legal pages document TLS in transit, AES-256 at rest, role-based access, and DPA/privacy workflows.
Tell us about your team and channels, and we'll help you pick the right plan.