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Suhep AI customer support software

Suhep AI Customer Support Software

Suhep is an AI customer support software platform by Hostao LLC that uses AI and your knowledge base to answer common support questions faster, while routing complex cases to humans with context.

AI
assisted answers
Human
fallback ready
$0
extra cost
Start Free — Set up AI with guidance →
✓ Free forever plan✓ Guided AI setup✓ No credit card
256-bit SSLGDPR CompliantDPDPA Ready
Inbox
Sarah C.2m
Invoice issue...
WA
Rahul M.5m
Refund request
Email
Arjun K.12m
Setup help
Chat
S
Example customer
● Online · WhatsApp
My invoice shows the wrong amount 😕
Invoice #4521 from last month
AI
I found invoice #4521. The amount was corrected on March 15. Here's your updated invoice: view link →
✓ Suggested answer
↑
Customer
S
Example customer
Illustrative workspace
ContextAvailable
ReviewControlled
AI Powered ✨
Human-controlled ✓
⚡ 2s Response
3 Simple Steps

How it works

From signup to AI-powered support with a guided rollout

🔗
Step 1

Paste your website URL

Suhep reviews your site content and helps prepare your AI support base with guided setup.

🤖
Step 2

AI reads every ticket

When a customer submits a ticket, AI instantly searches your knowledge base for the best answer.

✅
Step 3

Answer or escalate safely

Supported questions receive a grounded answer; uncertain or sensitive requests stay open for review or ticket escalation.

⚡ Try It Now — No Signup Required

Build Your AI Agent with guided setup

Paste your website URL and preview how Suhep can help shape your AI support agent.

Built for modern support teams

🔸 Product Hunt launch candidate
Core Setup
Guided Flow
Start with your widget, tickets, and knowledge base
AI
Assisted Answers
AI handles supported questions and routes edge cases
24/7
Intake Ready
The hosted widget can collect support requests around the clock
₹0
To Start
Free plan with real AI — no credit card needed

Support shouldn't be this hard

See the difference Suhep makes from day one.

❌
Without Suhep
Customers wait hours for responses
Same questions asked over and over
Support across 5 different tools
No idea which tickets are urgent
Agents waste time on repetitive tasks
✅
With Suhep
AI answers supported questions from your knowledge base
Knowledge base answers questions 24/7
Email and live chat first, with guided WhatsApp rollout
Smart routing by sentiment & urgency
Routing rules handle repetitive triage where configured
Suhep AI
My invoice shows wrong amount
AISuhep AI
I found your invoice #4521. The amount was corrected on March 15. Here's your updated invoice: [link]. Is there anything else?
✓ Suggested from approved context
AI
Assisted answers
Fast
Suggested response
24/7
Intake ready
✨ AI Engine

AI that assists resolution,
not just article search

Suhep uses your knowledge base and conversation context to prepare supported answers. Automation resolves eligible cases only after delivery and workflow rules are configured; uncertain cases remain available for human review.

💬 Support Inbox

Core channels.
One support flow. Less chaos.

Start with email, live chat, widget tickets, and knowledge base support. WhatsApp and Instagram can be reviewed as guided rollout paths when the workspace is ready.

Core channels → One support flow
📧Emailconfigure
💬Live Chatavailable
📱WhatsApp reviewguided
📸Instagram reviewguided
🎯 Suhep InboxWorkspace view →
Automation Rules
WHENNew ticket received
IFSentiment = Urgent OR keyword = "refund"
THENRoute to Senior Agent + send SLA alert
Illustrative routing rule · activate after workspace review
KB
Grounded answers
SLA
Visible routing rules
Audit
Reviewable actions
⚡ Built For Scale

Scale support volume
with controlled workflows

SLA management, reviewed automation workflows, team routing, and operational analytics help teams handle more support work with clear human control.

Explore customer support SLA management →

Core setup without a long rollout

Start with the core workspace, then review advanced channels before launch.

1

Add the widget

Add the hosted widget and verify its allowed origin, product identity, mobile layout, and support routes.

2

Review your channels

Email and live chat first; WhatsApp and Instagram need guided setup review.

3

Review, answer, or escalate

AI uses your knowledge base to answer supported questions and route the rest safely.

Simple pricing. No surprises.

Start free, upgrade when you're ready

MonthlyAnnual
Free
₹0/mo
For small teams getting started
✓1 agent
✓100 tickets/mo
✓Email support
Get Started Free
Most Popular
Pro
₹999/mo
For growing businesses
✓5 agents
✓Unlimited tickets
✓AI + Live Chat
Start Pro Trial
Business
₹2499/mo
For teams that need everything
✓15 agents
✓Reviewed channel rollout
✓Automations + SLA
Get Business
Compare all features →

Built with clear operating boundaries

Capability boundary

Answers are prepared from the workspace knowledge base and current conversation context.

K
Knowledge-grounded
Support assistance, Core workflow
Capability boundary

Uncertain, sensitive, billing, account, and high-risk requests stay on an explicit review or ticket path.

H
Human-controlled
Escalation boundary, Safety workflow
Capability boundary

Channels, routing, and account-specific actions are enabled only after their readiness checks pass.

E
Evidence-first
Production activation, Release control

What Suhep provides

FeatureAvailability✨ Suhep
Published plansSee current pricing pageFree and paid plans
AI assistanceAvailableKnowledge-grounded
WhatsApp rolloutConfiguration requiredGuided review
Setup pathWorkspace reviewCore setup + reviewed rollout
Indian pricingAvailableINR plan display
Knowledge baseAvailableBuilt-in
Human controlRequired for sensitive actionsReview and escalation paths

Built for modern support teams · Get started free →

Frequently Asked Questions

Yes! Our free plan includes 1 agent, 100 tickets/month, and email support. No credit card required, no time limit.

Suhep uses your knowledge base and approved AI-provider configuration to prepare relevant support answers. Provider and delivery readiness is checked before automation is treated as live.

Custom-domain configuration is available from Pro upward through a reviewed setup process. DNS ownership and HTTPS must be verified before activation.

Suhep is built for modern teams that need AI-assisted support, practical pricing, and guided rollout without enterprise-tool overhead.

Email and Live Chat are the core supported channels. WhatsApp, Instagram, and more require guided setup/review on eligible plans.

Migration can be reviewed for supported exports. Suhep confirms the source format, data scope, privacy requirements, validation plan, and rollback before any transfer is accepted.

🚀

Ready to transform your
customer support?

Join the early access community — free forever plan included

Get Started Free →
No credit card required · Free forever plan · Guided setup
Or talk to sales →