Frequently Asked Questions
Everything you need to know about Suhep.
Suhep is an AI-powered customer support platform that combines ticketing, live chat, email workflows, a knowledge base, and AI-assisted resolution in one product. It is designed for growing businesses that want practical support automation at an affordable price.
Yes. Our Free plan includes 1 agent seat, 100 tickets/month, a live chat widget, and a knowledge base — no credit card required and no time limit. Upgrade to Pro or Business when you need more capacity or guided channel rollout.
Suhep AI is trained on your knowledge base articles and website content. When a customer sends a message, the AI finds the best matching answer and responds instantly. For complex issues it can't handle, it routes to the right human agent with full context. No extra setup or AI subscription needed.
Email and Live Chat are the core supported channels. WhatsApp and Instagram are handled through guided setup/review on eligible paid plans, because sender access, compliance, and workspace readiness need to be confirmed before activation.
Yes! We offer free migration assistance on Pro and Business plans. We'll help you move your knowledge base articles, tickets, and customer data. Contact sales@suhep.com to get started.
Suhep is operated by Hostao LLC and is designed with privacy and data-processing obligations in mind. Business customers can request a Data Processing Agreement (DPA) and review the Privacy Policy for details.
Customer data is stored on Suhep’s managed application infrastructure with encryption in transit and access controls. Business customers can request region, retention, and processing details during onboarding.
Suhep is priced per plan (not per agent seat like Zendesk). Free: ₹0 forever. Pro: ₹999/month (5 agents). Business: ₹2,499/month (15 agents). Annual billing saves 20%. No per-message or per-ticket fees.
Yes. Pro and above plans can use custom domains after setup and DNS verification for your help center or chat widget.
You can reach us at support@suhep.com, via the live chat on this website, or by submitting a ticket at /tickets. We respond within 24 hours on all plans.