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📚 Documentation

Suhep Documentation

Get from zero to live support in 5 minutes.

Getting Started

Follow these 5 steps to set up Suhep. Each step takes 1-2 minutes.

1

Create your Suhep account

Sign up at suhep.com/auth/signup. No credit card required. Your free account includes 1 agent, 100 tickets/month, and a live chat widget.

2

Add the chat widget to your website

Copy your unique widget code from Dashboard → Settings → Widget Code. Paste it just before the </body> tag on your website.

<script>
  window.Suhep = { siteId: 'YOUR_SITE_ID' };
  (function(d,s,id){
    var js,fjs=d.getElementsByTagName(s)[0];
    if(d.getElementById(id)){return;}
    js=d.createElement(s);js.id=id;
    js.src='https://suhep.com/widget.js';
    fjs.parentNode.insertBefore(js,fjs);
  }(document,'script','suhep-widget'));
</script>
3

Build your knowledge base

Go to Dashboard → Knowledge Base → New Article. Write answers to your most common questions. The AI uses these to auto-resolve tickets.

4

Connect your email inbox

Go to Dashboard → Settings → Email. Set up a support@ email forwarding rule to connect your existing inbox, or use our built-in email.

5

Connect WhatsApp (Business plan)

Go to Dashboard → Settings → WhatsApp. You'll need a WhatsApp Business API account. We walk you through the 5-minute setup.