v1.4.0
March 15, 2026
Major ReleaseAI-Assisted Resolution + WhatsApp Review Path
✨AI-assisted resolution now available on paid plans for supported knowledge-base questions
✨WhatsApp Business setup review path added for eligible workspaces
✨Sentiment analysis on all incoming messages — automatically flag urgent tickets
⚡Inbox performance improved by 3x — faster load times for high-volume inboxes
🔧Fixed email threading issues when reply-to addresses differ
v1.3.0
March 1, 2026
Feature UpdateSLA Management & Automation Rules
✨SLA policy visibility — review response and resolution targets per plan tier
✨Automation rule planning — define routing and tagging workflows for reviewed activation
✨Business hours configuration — pause SLA clocks outside working hours
⚡Dashboard analytics now includes SLA breach metrics and team performance
v1.2.0
February 14, 2026
Feature UpdateKnowledge Base & Live Chat Widget
✨Full knowledge base editor — write, organize, and publish articles by category
✨Embeddable chat widget — copy one line of code, works on any website
✨Article search with instant AI suggestions — customers find answers before submitting tickets
✨Custom domain support for help center (Pro and above)
⚡Widget customization — match your brand colors and logo
🔧Fixed widget not loading on some Shopify themes
v1.1.0
January 30, 2026
Feature UpdateTeam Collaboration & Email Channel
✨Team management — invite agents, assign roles (Admin, Agent, Viewer)
✨Email channel — connect support@ inbox via forwarding or direct IMAP
✨Ticket assignment and collision detection — see when a teammate is viewing the same ticket
✨Internal notes on tickets — visible only to agents
⚡Notification preferences per agent — control email and in-app alerts
v1.0.0
January 15, 2026
Launch🚀 Suhep Public Launch
✨Shared support inbox — core customer messages in one place
✨AI chat agent — answer customer questions 24/7 with AI
✨Ticket management — create, track, and resolve support tickets
✨Customer profiles — full conversation history per contact
✨Free forever plan — no credit card, no time limit