Training Your AI for Better Results



Suhep's AI learns from your knowledge base. Better KB = smarter AI.

The Training Loop



  • 1.Customers ask questions
  • 2.AI tries to match with KB articles
  • 3.Dashboard shows gaps and low-confidence areas
  • 4.You write or improve articles
  • 5.AI gets better — repeat


    • Quick Wins



    Week 1:
  • •Write articles for your top 10 customer questions
  • •Check KB Gap Alerts and fill the top 3 gaps


    • Week 2-4:
  • •Review AI-resolved tickets for accuracy
  • •Rewrite articles with low helpful vote rates
  • •Add FAQ sections to existing articles


    • Ongoing:
  • •Check KB Gap Alerts weekly
  • •Monitor AI resolution rate trends
  • •Update articles when your product changes


    • Common Mistakes



  • •Writing articles in technical language customers don't use
  • •Having multiple articles that answer the same question (confuses AI)
  • •Ignoring KB Gap Alerts
  • •Not updating articles after product changes


    • Target Metrics



    After 30 days of active KB building:
  • •AI resolution rate: 40%+
  • •Average confidence: 65%+
  • •Quality score: 70+