Dashboard Overview



The Suhep dashboard is your AI Command Center for managing customer support.

Key Sections



Hero Metrics (Top Row)
  • •AI-Assisted Resolution Rate — share of your resolved and closed tickets that the AI solved without a person stepping in (the AI answered and closed the ticket itself, or the customer confirmed the AI answer solved it). Tickets routed to your team do not count
  • •Tickets Today — broken down by AI-assisted (solved by the AI without a person stepping in), human-resolved, and pending
  • •Avg Response Time — compared to yesterday
  • •Quality Score — AI confidence rating out of 100


    • Left Column
  • •Recent Tickets — latest support requests with status badges
  • •SLA At-Risk — tickets approaching their deadline


    • Right Column
  • •KB Gap Alerts — topics customers ask about that aren't in your knowledge base
  • •Resolution Trend — 7-day chart of AI-assisted tickets
  • •Channel Breakdown — tickets by source (web, email, widget)




    • Use the sidebar to switch between:
  • •Dashboard — AI Command Center
  • •Tickets — view and manage your tickets
  • •Knowledge Base — manage help articles
  • •Settings — account and team configuration


    • Mobile Access



    The dashboard is fully responsive. On mobile, tap the hamburger menu (☰) to access navigation.