Managing Support Tickets



The ticket system is where your team resolves customer issues.

Viewing Tickets



Go to Dashboard → Tickets to see all your tickets:

  • •Subject — customer's issue summary
  • •Status — open, in-progress, pending, resolved, closed, AI resolved
  • •Priority — low, medium, high, urgent
  • •Created — when the ticket was submitted


    • Working on a Ticket



  • 1.Click a ticket to open it
  • 2.Read the customer's description
  • 3.Check if AI has suggested a response
  • 4.Type your reply and click Send
  • 5.Update the status (In Progress → Resolved)


    • Assigning Tickets



  • •Tickets auto-assign based on category rules
  • •Manually reassign by clicking Assign and selecting an agent
  • •Unassigned tickets appear in the shared queue


    • Bulk Actions



    Select multiple tickets to:
  • •Change status
  • •Reassign to an agent
  • •Update priority
  • •Close resolved tickets