Quick Start Checklist



Launch your support center in 30 minutes or less.

Setup (10 minutes)



  • •[ ] Create your Suhep account
  • •[ ] Complete your business profile
  • •[ ] Upload your logo in Settings → Branding
  • •[ ] Set your accent color to match your brand


    • Knowledge Base (15 minutes)



  • •[ ] Create 3-5 categories
  • •[ ] Write your top 10 FAQ articles
  • •[ ] Set category sort order


    • Support Channels (5 minutes)



  • •[ ] Embed the chat widget on your website
  • •[ ] Configure the ticket submission form
  • •[ ] Set up email forwarding (Pro plan)


    • Team (Optional)



  • •[ ] Invite your support agents
  • •[ ] Assign categories to agents
  • •[ ] Set up SLA rules


    • Go Live



  • •[ ] Test the widget on your website
  • •[ ] Submit a test ticket
  • •[ ] Verify email notifications work
  • •[ ] Share your help center URL with customers


    • What Happens Next



    Suhep starts learning from day one:

  • •AI analyzes customer questions
  • •KB Gap Alerts show missing articles
  • •Auto-resolution improves as your KB grows


    • You're live! Check your dashboard daily to monitor performance.