Refund Policy



Refunds are reviewed against the billing arrangement active on your Suhep account.

Payment Paths



Eligible INR paid plans can use secure Razorpay checkout. Some accounts still use guided activation, invoices, enterprise review, or USD/manual billing depending on the setup.

Monthly and Annual Plans



  • •Billing changes and cancellations are handled by the billing team
  • •Service timing depends on the account's active billing arrangement
  • •Refund eligibility depends on activation status, usage, invoice terms, payment method, and the reason for the request
  • •Suhep does not promise a blanket automatic money-back guarantee across every paid activation or checkout


    • How to Request a Refund



  • 1.Email support@suhep.com or billing@suhep.com
  • 2.Include your account email, workspace name, invoice/payment reference if available, and reason
  • 3.Suhep reviews the request and confirms the next step
  • 4.Approved refunds are processed through the original or agreed payment path where possible


    • Disputes



    If you have a billing dispute, contact Suhep before filing a chargeback so the team can review the account context and resolve it properly.