Ticket Email Notifications



Keep customers and agents informed with automatic emails.

Customer Notifications



Customers receive emails when:
  • •Their ticket is created (confirmation)
  • •An agent replies
  • •Status changes to resolved or closed
  • •Ticket is escalated


    • Agent Notifications



    Agents receive emails when:
  • •A new ticket is assigned to them
  • •A customer replies to their ticket
  • •A ticket they're watching is updated
  • •SLA deadline is approaching


    • Configuring Notifications



    Go to Settings → Notifications:

  • •Toggle each notification type on/off
  • •Set email frequency (instant, hourly digest, daily digest)
  • •Customize the sender name and reply-to address


    • Per-User Settings



    Each team member can adjust their own preferences:
  • •Go to Dashboard → Settings
  • •Toggle Notify on ticket updates
  • •Toggle Newsletter updates