Searching and Filtering Tickets



Find any ticket quickly with search and filters.



Use the search bar at the top of the tickets page:
  • •Search by subject, customer name, or email
  • •Results update as you type


    • Filters



    Narrow down tickets by:
  • •Status — open, in-progress, pending, resolved, closed, AI resolved
  • •Priority — urgent, high, medium, low
  • •Category — billing, technical, general, etc.
  • •Assigned To — specific agent or unassigned
  • •Date Range — created within a time period


    • Saved Views



    Create custom views for common filters:
  • •"My Open Tickets" — assigned to me + status: open
  • •"Urgent Unresolved" — priority: urgent + not resolved
  • •"AI Resolved Today" — status: AI resolved + today


    • Sorting



    Sort tickets by:
  • •Newest first (default)
  • •Oldest first
  • •Priority (highest first)
  • •Last updated