Enterprise
Suhep for larger support teams
An AI-first help desk for teams that answer customers on e-mail, chat, WhatsApp and Instagram, hosted in the EU. Tell us how your team works and we will show you Suhep on your own use case.
Live today
One inbox for every channel
E-mail, website chat, WhatsApp and Instagram in one shared inbox, with a help centre on your own domain.
AI answers with sources
AI replies grounded in your own help-centre articles, with the sources shown to the agent. Bring your own AI key if you prefer.
Team workflow
Macros, tags, saved views, merge duplicates, full customer history and agent collision detection.
Business-hours SLA timers
Response and resolution targets per priority, counted in your business hours.
Reports and CSAT
Volume, response and resolution reports, with customer satisfaction surveys on solved tickets.
Agents on the move
A mobile agent view you can install as an app, with light, dark and system themes.
Webhooks and Slack
Signed webhooks and Slack notifications on Pro and up.
EU hosting and GDPR paperwork
Hosted with Hetzner in Germany and Finland. DPA, named sub-processors with 30 days’ notice of changes, and two-factor sign-in available for every user.
Rolling out November 2026
These are being built now. They are not live yet, and this list changes the day each one ships.
- Single sign-on with SAML and OIDC, plus SCIM user provisioning
- More roles: viewer (read-only) and light agent (internal notes only)
- Workspace audit log with CSV and JSON export
- Workspace policy to require two-factor sign-in for all members
- Public REST API
- Database encryption at rest and encrypted EU backups
Security review
Start with the security whitepaper, the Data Processing Agreement, the sub-processor list and our vulnerability disclosure policy. We answer security questionnaires on request. Suhep does not hold SOC 2 or ISO 27001 certification today, and we say so plainly in every review.
How it works
- Demo call. 30 minutes on your channels, volumes and current tool.
- Security and legal review. Whitepaper, DPA and your questionnaire.
- Pilot workspace. Your team tries Suhep on real conversations before you commit.
- Custom pricing. Based on seats, channels and AI volume, agreed in writing.
Book a demo
A person on our team reads every request and replies by e-mail, usually within one business day.
Suhep is provided by Hostao L.L.C, 30 N Gould St, Ste 4000, Sheridan, Wyoming 82801, USA. Prefer e-mail? sales@suhep.com