Suhep vs Gorgias
An honest comparison for small and growing support teams. Prices are public list prices checked 2 November 2026.
Price
| Suhep | Free; Starter $6/month (2 agents); Pro $12/month (5 agents); Business $30/month (15 agents); billed per team, not per agent. INR, EUR and GBP prices are on the pricing page. |
|---|---|
| Gorgias | Starter $10 / month for 50 tickets; Basic $60 / month for 300 tickets (billed yearly). Source |
| 5 agents | Suhep: $12 per month (Pro). Gorgias: priced by ticket volume, not agents. |
| AI billing | Suhep: AI responses are included in every plan (50 to 2,000 a month); Pro and up can add their own AI key and pay the AI provider directly. No per-resolution fee. Gorgias: AI Agent interactions also count as billable tickets. |
Where Gorgias is strong
- Deep Shopify integration with order actions
- Built for e-commerce teams
- Revenue attribution reports
What Suhep does differently
- Unlimited tickets from Pro, so busy months do not raise the bill
- Not tied to one shop platform
- AI included instead of counted as tickets
Which one should you pick?
Gorgias is a good fit for Shopify stores that need order editing inside the helpdesk.
Suhep is a good fit for small and growing teams in Europe, the UK, the US, India and the Gulf that want one inbox for email, chat, WhatsApp and Instagram, AI answers from their own help articles, and a price per team instead of per agent.
Gorgias is a trademark of its owner, used here only to compare. Suhep is not affiliated with Gorgias. Facts come from Gorgias's public pricing page on 2 November 2026; if something changed, email support@suhep.com and we update this page. Other comparisons: Zendesk, Freshdesk, Intercom, Help Scout, Zoho Desk.