Suhep vs Hiver
An honest comparison for small and growing support teams. Prices are public list prices checked 2 November 2026.
Price
| Suhep | Free; Starter $6/month (2 agents); Pro $12/month (5 agents); Business $30/month (15 agents); billed per team, not per agent. INR, EUR and GBP prices are on the pricing page. |
|---|---|
| Hiver | Growth $25 per user / month (billed yearly, 2-seat minimum). Source |
| 5 agents | Suhep: $12 per month (Pro). Hiver: $125 (Growth) to $275 (Pro) per month. |
| AI billing | Suhep: AI responses are included in every plan (50 to 2,000 a month); Pro and up can add their own AI key and pay the AI provider directly. No per-resolution fee. Hiver: AI features on higher plans. |
Where Hiver is strong
- Works inside Gmail
- Little change for email-heavy teams
- Shared labels and collision alerts
What Suhep does differently
- Own inbox with chat widget, help centre and AI answers
- Team price instead of per user
- Works with any email provider through forwarding
Which one should you pick?
Hiver is a good fit for teams that want to stay inside Gmail.
Suhep is a good fit for small and growing teams in Europe, the UK, the US, India and the Gulf that want one inbox for email, chat, WhatsApp and Instagram, AI answers from their own help articles, and a price per team instead of per agent.
Hiver is a trademark of its owner, used here only to compare. Suhep is not affiliated with Hiver. Facts come from Hiver's public pricing page on 2 November 2026; if something changed, email support@suhep.com and we update this page. Other comparisons: Zendesk, Freshdesk, Intercom, Help Scout, Zoho Desk.