Suhep vs Tidio
An honest comparison for small and growing support teams. Prices are public list prices checked 2 November 2026.
Price
| Suhep | Free; Starter $6/month (2 agents); Pro $12/month (5 agents); Business $30/month (15 agents); billed per team, not per agent. INR, EUR and GBP prices are on the pricing page. |
|---|---|
| Tidio | Free plan; paid plans from about $24 to $29 / month, priced by billable conversations. Source |
| 5 agents | Suhep: $12 per month (Pro). Tidio: depends on conversation volume. |
| AI billing | Suhep: AI responses are included in every plan (50 to 2,000 a month); Pro and up can add their own AI key and pay the AI provider directly. No per-resolution fee. Tidio: Lyro AI billed by conversations. |
Where Tidio is strong
- Easy live chat for small shops
- Visual chatbot flows
- Good Shopify and WordPress plugins
What Suhep does differently
- Full ticketing with SLA targets, routing rules and CSAT
- Email channel and help centre on your own domain
- Per-team price, no conversation meter
Which one should you pick?
Tidio is a good fit for small shops that mainly want website chat and chatbot flows.
Suhep is a good fit for small and growing teams in Europe, the UK, the US, India and the Gulf that want one inbox for email, chat, WhatsApp and Instagram, AI answers from their own help articles, and a price per team instead of per agent.
Tidio is a trademark of its owner, used here only to compare. Suhep is not affiliated with Tidio. Facts come from Tidio's public pricing page on 2 November 2026; if something changed, email support@suhep.com and we update this page. Other comparisons: Zendesk, Freshdesk, Intercom, Help Scout, Zoho Desk.