Suhep vs Freshdesk
Freshdesk is a mature help desk priced per agent. Suhep is simpler and priced per team.
| Freshdesk | Suhep | |
|---|---|---|
| Pricing model | Per agent per month | Flat per team |
| Plans | Growth $19, Pro $55, Enterprise $89 per agent (annual) | Starter $6, Pro $12, Business $30 per month |
| AI assistant | Freddy Copilot add-on about $29/agent (Pro and up) | AI responses included per plan |
| Free plan | Check vendor | Yes, no card |
5 agents: Freshdesk Growth is about $95/mo and Pro about $275/mo on annual billing; Suhep Pro is $12/mo, Business $30/mo (15 agents).
Choose Freshdesk if
- You need phone support, deep ticket automation or a large app marketplace
- You already use other Freshworks products
Choose Suhep if
- You want one simple team price
- You want WhatsApp and Instagram on your own number (Business plan)
Prices checked 10 Nov 2026 from freshworks.com/freshdesk/pricing and public 2026 pricing summaries. They change; verify on the vendor's site. Plans billed annually unless stated.