Zendesk alternative, India
A Zendesk alternative for Indian support teams
Suhep is a helpdesk priced per team in rupees. Up to five agents on Pro cost ₹999 / month, AI answers are included in the plan, and paid INR plans use Razorpay checkout.
Why Indian teams look at Suhep
- Prices in INR: Starter ₹499 / month, Pro ₹999 / month, Business ₹2,499 / month. One price per team, not per agent.
- Pay in rupees with Razorpay checkout after you sign in to your workspace. Free signup needs no card.
- WhatsApp and Instagram on your own number are self-serve on Business, next to email and website chat.
- AI answers from your own help articles and AI reply drafts are included in the plan.
Price for a team of five
Suhep Pro: ₹999 / month ($12 / month) for up to 5 agents.
Zendesk: $95 (Support Team) to $275 (Suite Team) per month for 5 agents, based on Support Team from $19 per agent / month; Suite Team $55 per agent / month (billed yearly). Public list prices in USD, checked 2 November 2026.
Where Zendesk is strong
- Very large app marketplace and many native integrations
- Mature enterprise features such as sandboxes and advanced roles
- Voice and phone support built in
What Suhep does differently
- Suhep is priced per team: 5 agents on Pro cost $12 a month
- AI answers are included in the plan instead of a per-resolution meter
- WhatsApp and Instagram on your own number are self-serve on Business
Switching
You can keep your current helpdesk while you set Suhep up, then forward your support email and add the widget. The switch page explains the steps and lets you ask for a migration plan.
| Plan | Price | Agents | Tickets | AI responses |
|---|---|---|---|---|
| Free | Free | 1 agent | 100 tickets / month | 50 AI responses / month |
| Starter | ₹499 / month | Up to 2 agents | 500 tickets / month | 200 AI responses / month |
| Pro | ₹999 / month | Up to 5 agents | Unlimited | 500 AI responses / month |
| Business | ₹2,499 / month | Up to 15 agents | Unlimited | 2,000 AI responses / month |
Questions
Can I pay for Suhep in rupees?
Yes. Paid INR plans use secure Razorpay checkout after you sign in to a Suhep workspace.
How much does Suhep cost for five agents?
Pro covers up to 5 agents for ₹999 / month. Business covers up to 15 agents for ₹2,499 / month.
Is there a grievance officer for India?
Yes. The grievance officer details are on the Grievance Officer page in the legal section.
Related
Last updated 9 November 2026. Suhep prices come from the Suhep pricing page. Competitor prices are public list prices from the Zendesk pricing page; product names belong to their owners and are used only to compare. Suhep is not affiliated with them. Spotted something out of date? Email support@suhep.com.