Freshdesk alternative
A Freshdesk alternative with AI included in the plan
Suhep is a helpdesk for small and growing teams. AI drafting and AI answers from your help articles are part of every plan, and you pay one price for the team.
Price for a team of five
Suhep Pro: $12 / month (₹999 / month) for up to 5 agents.
Freshdesk: $95 (Growth) to $275 (Pro) per month for 5 agents, based on Growth from $19 per agent / month; Pro $55 per agent / month (billed yearly). AI: Freddy AI Copilot is a paid add-on per agent; AI Agent sessions are metered. Public list prices, checked 2 November 2026.
Where Freshdesk is strong
- Broad feature set with omnichannel and field-service editions
- Large integration catalogue
- Strong admin tooling for big teams
What Suhep does differently
- One team price instead of per-agent pricing
- AI drafting and AI answers from your help articles are included
- Lead and spam qualification on every ticket without an add-on
Who should pick which
Freshdesk is a good fit for teams already on Freshworks products or needing field-service features.
Suhep is a good fit for small and growing teams that want one inbox for email, chat, WhatsApp and Instagram, AI answers from their own help articles, and a price per team.
| Plan | Price | Agents | Tickets | AI responses |
|---|---|---|---|---|
| Free | Free | 1 agent | 100 tickets / month | 50 AI responses / month |
| Starter | $6 / month | Up to 2 agents | 500 tickets / month | 200 AI responses / month |
| Pro | $12 / month | Up to 5 agents | Unlimited | 500 AI responses / month |
| Business | $30 / month | Up to 15 agents | Unlimited | 2,000 AI responses / month |
Questions
Does Suhep charge for AI separately?
No. AI responses are included up to the monthly limit of your plan, and Pro and Business can add their own AI key.
Can I move from Freshdesk?
Yes. Forward your support email to Suhep, add the widget, and ask for a migration plan on the switch page.
Related
Last updated 9 November 2026. Suhep prices come from the Suhep pricing page. Competitor prices are public list prices from the Freshdesk pricing page; product names belong to their owners and are used only to compare. Suhep is not affiliated with them. Spotted something out of date? Email support@suhep.com.