AI customer support software that answers from your own help articles

What the AI does in Suhep

• Answers visitor questions in the chat widget using the articles in your help centre.
• Drafts replies inside the ticket so an agent can check, edit and send them.
• Qualifies every new ticket with a lead score and filters spam and test messages.
• Hands the conversation to a person when the visitor asks for one or the topic is sensitive.

How AI is priced

AI responses are included in every plan (50 to 2,000 a month); Pro and up can add their own AI key and pay the AI provider directly. No per-resolution fee.

There is no separate AI add-on to buy. The monthly AI response limit is part of each plan, from 50 on Free to 2,000 on Business.

What stays with your team

Refunds, account changes and anything that needs a judgement call go to a person. Agents see the AI draft, the customer history and the ticket qualification in one place, and decide what is sent.

Getting started

• Create a free workspace (no card needed).
• Add your help articles to the help centre.
• Paste the one-line widget script on your website.
• Ask the widget a question and check the answer before you go live.

Does Suhep charge per AI resolution?

No. AI responses are included in every plan up to the monthly limit of the plan. On Pro and Business you can add your own AI key and pay the AI provider directly.

Can a customer reach a person?

Yes. The widget hands the conversation to your team when the visitor asks for a person, and agents can always open a ticket and reply themselves.

Which channels are in the inbox?

Email on every plan and website chat from Starter; WhatsApp and Instagram on your own number are self-serve on Business.