Help desk for small business
A help desk built for small businesses
Start on the Free plan with one agent, then add live chat, more agents and AI capacity as you grow. You pay per team, not per agent.
What you get
- A shared inbox for support email, with tickets, priorities and assignment.
- A website chat widget you add with one script (from Starter).
- A help centre for your articles, which the AI uses to answer questions.
- Reports, CSAT, automation rules and SLA alerts as your team grows (Business).
- A custom domain and your own branding from Pro.
Choosing a plan
- Free: 1 agent, 100 tickets a month, email.
- Starter ($6 / month, ₹499 / month): Up to 2 agents, email and live chat.
- Pro ($12 / month, ₹999 / month): Up to 5 agents, unlimited tickets, custom domain, your own AI key.
- Business ($30 / month, ₹2,499 / month): Up to 15 agents, WhatsApp and Instagram on your own number, reports, automation rules and SLA alerts.
Set up in an afternoon
- Sign up free; no card is needed.
- Forward your support email address to Suhep.
- Add your most common answers as help articles.
- Paste the widget script on your site and test a question.
| Plan | Price | Agents | Tickets | AI responses |
|---|---|---|---|---|
| Free | Free | 1 agent | 100 tickets / month | 50 AI responses / month |
| Starter | $6 / month | Up to 2 agents | 500 tickets / month | 200 AI responses / month |
| Pro | $12 / month | Up to 5 agents | Unlimited | 500 AI responses / month |
| Business | $30 / month | Up to 15 agents | Unlimited | 2,000 AI responses / month |
Questions
Is there a free plan?
Yes. Free includes 1 agent, 100 tickets and 50 AI responses a month, with no card needed.
Is Suhep priced per agent?
No. Each plan has one price for the team and a maximum number of agents.
Where is my data stored?
Suhep runs on servers at Hetzner in Germany and Finland. Details are on the Trust page.
Related
Last updated 9 November 2026. Suhep prices come from the Suhep pricing page. Spotted something out of date? Email support@suhep.com.